FAQs


Important notice; Due to the ongoing Covid-19 pandemic, your shipment might be delayed due to international and domestic regulations, shortage in personel, delays in sub-contractor deliveries etc. Please be patient, and stay safe.

PRODUCT INFORMATION

Are these shirts genuine? 

Yes, we are an official merchandise supplier for all of the artists represented on our website.

What are the actual sizes for your shirts? 

We use a variety of shirts from different manufactures, so the fit of each shirt will vary by style.
Please refer to the size chart of each individual item.
 
RETURNS

What is your return policy?

ALL SALES ARE FINAL. Forward Merch does not offer refunds.

If you ship product back requesting a refund, the refund will not be issued and you will forfeit the merchandise. 

Exchanges can only be processed for customers shipping within the U.S. International product exchanges are not available.

EXCHANGES

Can I exchange a shirt for a different size? 

We will process an exchange for size only (excluding custom printed products). We will not process exchanges for a different shirt style or merchandise item. Size exchanges will only be processed for shirts that are unwashed/unworn and purchased within the past 30 days. Please follow the size exchange procedure outlined below. A pre-paid return envelope is required. If an exchange request is submitted without a pre-paid return envelope, the merchandise maybe be forfeited at a customer loss.

All sales are final on the custom printed products We can not exchange custom printed products for a different size.

To exchange an unwashed/unworn shirt for a different size, please send the shirt to the address below. Include a self addressed, pre-paid postage envelope for us to send you the new shirt in. We are not responsible for lost or stolen packages, so we suggest purchasing tracking numbers and insurance for both shipments. Also enclose a note stating which size you would like to exchange for.

FORWARD MERCH, LLC
ATTN: EXCHANGES
111 VENTURE DRIVE
DOVER, NH 03820

We are unable to guarantee exchange availability, as there is a possibility that a style/size may not be available for an exchange. If this happens, we will contact you regarding options on merchandise substitutions. Please allow 2-4 weeks for processing and delivery.  

I received a damaged item, how do I exchange it? 

If you receive a damaged merchandise item, please submit an inquiry using the Contact Us form on the home page.  Also include your order number, a brief description of the damage and your shipping address. This email must be sent within 14 days or purchase. We will review this information and reply regarding how we plan to resolve the issue. If we determine a replacement is needed, it will be an even exchange for the same exact item. Forward Merch reserves the right to make all final decisions regarding exchanges, including not replacing a damaged merchandise item. 

I received the incorrect item or size in my order, how do I exchange it? 

Send an email using the Contact Us form on the home page, outlining the situation and we will respond.  If Forward Merch is responsible for a fulfillment error, we will send you a pre-paid return label to ship us back the incorrect merchandise. Upon receipt of the item, we will re-ship the correct item.

If you ordered an incorrect item or size, please see the return and exchange policy outlined above. 

Can I stop by the warehouse or office to process an exchange?

We are unable to process exchanges in person. All exchanges must be conducted by following the procedure outlined above. 

GENERAL QUESTIONS

Why is there two different shops at yungleangear.com?

Based on customer feedback, yungleangear.com now runs through two different production and fulfilment centers (East Coast US and Sweden) in order to provide as affordable and efficient shipping as possible world wide; please choose your region (North America or Rest Of World) at the landing page.

Why do the products differ between the NA and ROW shops?

Our suppliers carry different brands of garments in different territories of the world, and because Yung Lean & Sad Boys merchandise is made using high-end + sustainable and/or special treatment garments it is not possible to make identical products for all territories.

Who or what determines my cost of shipping?

The cost of your shipping is based on the weight and dimensions of your parcel + your location, by the shipping company responsible for it. We do not charge extra on top of the price determined by the shipping company.

How will I know if there is a problem with my order?

We will email you with problems after the order has been processed. This can generally take up to 5 business days after the order is placed. Please ensure that you enter the correct email address when placing your order so that we can reach you if needed.

My country is not listed when I checkout, how can I place an order? 

If you live in the countries listed below you may encounter issues during the ordering process related to international security restrictions. Please email your order request using the Contact Us form on the home page and we will reply with instructions.

Restricted Countries Include: Argentina, Bahrain, Bosnia, Brazil, Bulgaria, Croatia, Czech Republic, Cyprus, Egypt, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Malaysia, Morocco, Oman, Saudi Arabia, Singapore, Syria, Turkey, United Arab Emirates, Vietnam, Yugoslavia, Yemen, Venezuela.

If I order an item online, is it guaranteed in stock?

No, there are rare occasions that an item posted on the website as “in-stock” actually has no inventory available.

If my item is out of stock will I need to re order or will it be shipped to me automatically?

If an item that was ordered is out of stock, your order will be canceled and you will be asked to re-order the item when it becomes available again. We ask that you check the website regularly for availability updates.

Are the items on your web site official merchandise?

Forward Merch is the official merchandise supplier for all of the artists represented on our website. All our products were approved by the production team for each artist. 

Do the shirts displayed match the actual shirt?

Some colors on your computer screen may not exactly match the actual print on the shirt.

Can you send me autographed items?

Forward Merch only handles the merchandise operations and therefore we do not have access to autographs unless it is available on the website.

Are you able to pass along fan mail?

We cannot pass along any fan mail. Any fan mail sent to us, including emails will be discarded.